North Shore Beach Bus Cancellation Policy
24 hour change and/or cancel policy. Customers will receive a full refund with 24 hours notice of cancellation. Any changes to your itinerary within 24 hours will be subject to availability at time of request.
Tour operates rain or shine. Customers will receive a full refund in case of operator cancellation due to extreme weather or other unforeseen circumstances.
There is a minimum passenger amount to operate this tour. If the minimum passenger amount is not met, the tour operator may cancel the tour and reschedule or refund customers.
Contact us by phone to cancel or inquire about a cancellation.
No-shows will be charged the full price.
Do we go around the island?
Yes! We take you for a little bit of sightseeing on the south & east ends of the island, then we head north for all the action. We return to Waikiki between 430pm-5pm.
Is lunch included?
No. Lunch is optional. We stop at the North Shore Shrimp trucks. Shrimp plates come with rice & salad. Alternative options are available.
What should I bring with me on the tour?
Bring a small beach bag with a towel, swimming suits, change of clothes, flip flops, camera, sunblock, water bottle, & money.
What will I need money for?
Lunch is $15 cash only per person. You can use a credit card for everything else like Dole whip ice cream, paddleboard/kayak rental, admission to botanical garden/waterfall hike & souvenirs.
What is the cancellation policy?
We have a 24 hour change and/or cancellation policy. Please email call 18088006070 to cancel your reservation or email firstname.lastname@example.org. Any changes to your itinerary within 24 hours will be subject to availability and time of request. No shows are charged in full and no refund will be offered.
What if it rains?
We go rain or shine! If the trip is canceled due to hazardous weather conditions, we will reschedule your trip or offer you a full refund.
What if I can’t swim?
No problem, we have other options on our tour that include an optional waterfall hike, lounging on the beach, or exploring Haleiwa Town.
Where is my pick up?
When you enter your hotel information, we will assign the nearest pick up location to you. We do not pick up from every hotel. All locations are within walking distance. A picture of your pickup is sent in your email confirmation.
Is Gratuity included?
No. A tip based on the service you receive and is greatly appreciated.
What kind of vehicles do you have?
Our fleet consists of 14 & 25 passenger vans. All vehicles are equipped with air conditioning, comfortable seating & large windows